At Floors Direct North we are very proud of the relationships we build with our customers. Our goal is to have you buy from us, not for us to sell to you. We don’t believe in pressure tactics, and prefer to just help you to find a floor that will make your home or business the spectacular space that you’ve dreamed of.
Here are some comments from our customers – you’ll find more on HomeStars too:
Lee & Julia, Newmarket
Buying new flooring was a big deal for us. After months of looking, the moment we stepped into Floors Direct North we knew we’d found the right spot. A great range of products at fantastic prices was only the start. What we really needed was helpful, friendly and genuine guidance, and that’s exactly what we got. Questions were answered knowledgeably and we genuinely felt like our needs were the most important part of the process. We found the products we wanted (hardwood and carpet), had them installed by the fantastic installation teams, and couldn’t be happier with the results.
We can’t recommend Floors Direct North more highly – thanks to them our home looks stunning. Take the stress out of finding the right floor and go visit them today – we’re positive you’re making a great choice.
Will and Trish, Newmarket
Great company! Looking out for the best interests of their customers! Sold me a less expensive product than I was first looking at. Highly recommend their services. Thanks Jeannie & Ben!
Kathy & Tom, Beaverton
We were referred by a friend, and after we saw the work they did for her and being so nice to her because she had just lost her husband. He had be in the store prior and was pleased with what he saw, Jeannie remembered him. This meant a lot to us and we had been in mind to get carpet for both set of stairs (main floor and basement).
We went to the shop and our friend hadn’t been wrong about Jeannie, she was so busy at the time and seemed to be rushed off her feet but she had time to spend with us. What a wonderful lady she is. Of course we purchased from her and made arrangements and above all the price was terrific.
The installers arrived right on time and got to work right away, they were fantastic, friendly and cleaned up when they finished. We are very pleased to say that we have no problem referring them to anyone and have done so already. Jeannie puts your faith in customer service again. Thanks guys and will be back.
Gary & Stella, Jackson’s Point
What we loved about dealing with Ben was his knowledge. He knew what I wanted, how much I was willing to spend, and even designed the patterns and layouts for the floors. Ben went out of his way many times. One example was a custom stain he had made for us, which matched the floors perfectly. Ben, just doesn’t sell you a floor and rugs, he does more for you then anyone in the industry. Ben shares his knowledge and makes sure that you’re happy with the job. I love perfection, and appreciate quality work, and that’s what Ben gave us. I can’t say enough good things about Ben, or anyone who works with him, all I can tell you is, that if you’re looking for the best floor, design and quality workmanship – you’re at the right place.
Carol & George
Wishing you every success. We are delighted with the quality and workmanship of our new floors. Many thanks.
David & Jacqueline
I know this is overdue but we will never forget what a wonderful experience it was to buy our flooring with you. The evidence is with us every day of your patience, recommendations and organization skills to help us choose a great product and complete the installation before our demanding deadline.
Craig, East Gwillimbury
Hi Jeannie and Ben,
Just a follow up on how pleased we are with our new floors. From start to finish, everything was perfection. The product was perfect, I cant believe we did not do this many years ago! You and Ben were a delight to deal with, always cheerful and accommodating to our needs and requests.
The installer, Ivan, and his crew were amazing. Ivan really is a master at his craft, a real artist.
He never rushed through his work, he is a real perfectionist, never stopping until it was to his satisfaction, and ours of course!
We are already recommending Floors Direct North to our friends in Toronto and Lake Simcoe. Thank you!!
Michele and Dan, Tottenham
This is THE flooring place to shop at, and trust me – I visited many! From the outstanding selection, the very competitive pricing, the high quality of their products and of course the TOP of the line customer service, you will not be disappointed in any way when you buy your flooring from floors direct. I went in completely overwhelmed, but Jeannie showed me beautiful samples (and by “showed” I mean ran around the store matching floors to the cupboard sample I brought in, checking them in different lights, listening to me go back and forth incessantly…) and let me take them home. (Please take good care of the samples they so readily lend out – they actually have to purchase these from the companies!).
In no time, I knew exactly which floors were the ones for me! I would never have found these if it wasn’t for Jeannie who is indeed an EXPERT at what she does! She will go above and beyond to make sure you find what you need. Thanks again for everything Jeannie! Definitely 2 thumbs up!!