Meet Our Team
We are incredibly proud of the team we have here at Floors Direct North. Our commitment to caring and quality service is demonstrated by our desire to work with you to find the exceptional flooring you’re looking for. We won’t sell to you, but we’re confident you’ll want to buy from us.
We’re pleased to introduce you to some key members of our team:
OwnerBen is the founder and owner of Floors Direct North, with stores in Newmarket and Thornhill, Ontario. He lives close to the Newmarket store with his wife and two daughters.
After many years working in the flooring industry, Ben decided to take all of his expertise and knowledge and open his own store. With his vast experience he aims to provide the best quality flooring and services to clients at an affordable price.
Ben’s ability to educate and inform you about anything to do with flooring will help ensure that you make the right decisions.
He is also an expert on hand-made rugs and carries out appraisals all over Canada.
Insurance Claims DivisionJeannie moved to Ontario from the UK in late March 2010.
Having spent 30 years working in the newspaper industry for Britain’s biggest and best selling newspaper, in 2010 Jeannie is turned her hand to something different and quickly became an expert in the flooring industry. Jeannie loves to share her knowledge with her clients to help them find a flooring solution that they’ll love.
Having originally managed both stores, she now runs our Insurance Claims division dealing with customers who have had a disaster at their home or business. Having been a designer and teacher of all forms of paper craft before her move to Canada, her creativity can help you find the best options and colours for your home or business.
Partner - Thornhill ShowroomMohammad came into the flooring industry five years ago as a partner with Ben in our Thornhill branch. Having been an industry leader in Iran he quickly learned the flooring business.
His enthusiasm, winning smile and excellent customer care has won the hearts of many. Mohammad is a true jack of all trades, looking after customer’s needs, the warehouse and our stock.
Manager - Newmarket ShowroomJohn is a great asset to our Company and has dealt with flooring in one capacity or another for over 13 years. He was literally born into the flooring business so is very knowledgeable.
He worked in his family flooring business before the business sadly closed its doors after 40 years in February 2013. One door closed and another opened and John has now been with us since 2013 and is Manager of our Newmarket branch.
With his bubbly personality and great customer service skills we hope he will be with us for many years to come.
Sales Associate - Newmarket ShowroomKyle joined our “family” in 2016 and has fast become a firm favourite with customers and the team. Having previously been a flooring installer, he comes to us with inside knowledge which makes him another great asset to our team. Kyle is a cheerful, friendly guy who is very customer service driven and he’s always happy to help you plan your project.
Despite his picture, Kyle is not to be confused with a lumberjack. He is, however, single, and he’s a really lovely young man; stop by to meet him, and stay to buy some flooring too! 🙂
Insurance Claims DivisionMartin joined us in 2013 and has been in the flooring business for 25 years. Having previously managed our Thornhill store he has now joined Jeannie in the Insurance claims division.
His vast experience comes in handy when dealing with insurance claims as this work needs close attention to detail due to site conditions. Martin is so dedicated to Floors Direct North, he commutes from the Kawarthas every day.
BookkeeperFrances is the Bookkeeper for Floors Direct North and just happens to be John’s mom. Before working for FDN she owned the family business with her husband for over 30 years.
Frances came to us in 2013 and knowing this industry inside out she keeps all three locations running smoothly. With so much going on, she does an amazing job and we are very thankful she’s part of our amazing team.
Vic and Ara
Dynamic DuoVic and Ara are our dynamic duo. Working hard, they collect from suppliers on a daily basis and deliver to the stores and the customers’ home ready for installation. With three locations to look after they are always busy.
Manager - Thornhill Showroom